Customer Success Story - EUROPLY
How Europly Cut Order Processing Time by 40% with KitchenDEV
Struggling with slow order processing and manual errors? Discover how Europly revolutionized its workflow, boosted efficiency, and transformed its business with KitchenDEV.
About EUROPLY
Europly is a premier cabinetry and woodworking company known for its high-quality craftsmanship and innovative designs. Serving both dealers and individual customers, Europly offers a diverse range of premium cabinets and wood products.
However, managing their growing business became challenging, with manual processes leading to inefficiencies and errors. Seeking a solution to streamline their workflow and financial processes, they began the search for a system that would automate tasks and improve overall operations.
By leveraging KitchenDEV’s all-in-one platform, Europly automated workflows, eliminated errors, and improved efficiency, transforming their business operations.
Let’s hear from the Europly team about how they transformed their operations with KitchenDEV.
What Challenges Did Europly Face Before Adopting KitchenDEV?
Europly: “Before adopting KitchenDEV, we faced several challenges that hindered our efficiency. There was no structured catalog for our dealers to browse and select cabinets easily, and they didn’t have a tool to create customer quotes.
On top of that, electronic order submission wasn’t an option, leading to constant delays and inefficiencies. We were still processing pricing and orders manually via email and fax, which often caused data discrepancies and pricing errors.
Our kitchen designs, created in 2020 Design software, had to be manually entered into our accounting system, and orders from dealers were manually input into QuickBooks, leading to frequent errors.
To make matters worse, collecting payments from dealers was difficult without an electronic payment system, further complicating our operations. These manual processes were time-consuming and prone to mistakes, impacting our team and customers.”
How KitchenDEV Helped Europly Overcome Their Challenges and Streamline Operations
Europly: “We needed a comprehensive solution to address the various inefficiencies in our workflow, and KitchenDEV provided exactly that. The dealer-friendly digital catalog and quoting system were game-changers for us. Our dealers could now easily browse and select options, create accurate quotes, and streamline the ordering process. This eliminated the time-consuming and error-prone manual quoting system we were using before.
Additionally, the electronic order submission feature allowed dealers to send orders digitally, which eliminated the delays and inefficiencies caused by fax and email orders.
One of the most significant improvements was in pricing and order management. KitchenDEV’s automated system helped us reduce discrepancies and processed all our orders accurately. The integration with 2020 Design software and QuickBooks also made a huge difference. It automatically translated kitchen designs into itemized orders and synced everything with our accounting system, saving us hours of manual data entry and significantly reducing errors.
The CardKnox online payment integration was another crucial feature. It enabled us to securely collect payments from dealers quickly and efficiently, improving our cash flow. This streamlined our financial processes and created a better experience for our dealers. Finally, the custom branding features allowed us to strengthen our brand identity, providing a professional and cohesive look across all customer touchpoints.”
What Results Did Europly See After Implementing KitchenDEV?
“Since implementing KitchenDEV, we’ve experienced a major transformation in how we operate. Order processing time was reduced by 40%, thanks to the automation and seamless integration of the system. Previously, we spent a lot of time on manual processes, but now the system handles much of the work, which has made a significant impact on our overall efficiency.
We’ve also eliminated the errors that came with manual order entry, as data is now automatically transferred between 2020 Design, QuickBooks, and our dealers, ensuring that everything is accurate and up-to-date.
Another key benefit has been the improvement in our dealer experience. The structured catalog, digital ordering, and user-friendly quoting system have made it easier for our dealers to work with us. Our pricing and order fulfillment accuracy has been greatly enhanced, eliminating errors caused by manual data entry.
The CardKnox integration has accelerated payment collection, making transactions quicker and more secure. Lastly, KitchenDEV’s custom branding features have helped us strengthen our brand presence, making our business look more professional and reliable.
We want to thank KitchenDEV for helping us achieve these results and for providing us with such a powerful solution to streamline our operations.”
"KitchenDEV has completely transformed the way we manage orders, payments, and finances. The integrations with QuickBooks and 2020 Design have made our workflow incredibly smooth. We now focus more on serving our customers while the system handles the rest.”